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| | {{process | | {{process |
| − | |process_uuid=38c55946-9a25-4703-ae6d-64455ad2303a
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| − | |process_id=227120
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| | |process_official_title=Issuing a European Health Insurance Card | | |process_official_title=Issuing a European Health Insurance Card |
| | |process_alternative_titles=European Health Insurance Card | | |process_alternative_titles=European Health Insurance Card |
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| | |process_remarks=The European Insurance Card does not replace travel insurance. It does not cover private healthcare, nor costs such as a ticket for the return flight to the country of origin or loss/theft of property. In addition, it does not cover the costs if the insured person travels specifically to receive medical treatment. Finally, it does not guarantee that services are provided free of charge, as each country’s healthcare system is different; services that are provided free of charge in the country of origin may not be free of charge in another country. | | |process_remarks=The European Insurance Card does not replace travel insurance. It does not cover private healthcare, nor costs such as a ticket for the return flight to the country of origin or loss/theft of property. In addition, it does not cover the costs if the insured person travels specifically to receive medical treatment. Finally, it does not guarantee that services are provided free of charge, as each country’s healthcare system is different; services that are provided free of charge in the country of origin may not be free of charge in another country. |
| | N.B.: if normal residence is transferred to another country, registration is required using the S1 form instead of using the European Health Insurance Card, in order for the insured person to receive medical treatment in that country. | | N.B.: if normal residence is transferred to another country, registration is required using the S1 form instead of using the European Health Insurance Card, in order for the insured person to receive medical treatment in that country. |
| − | |process_estimated_implementation_duration=864000 | + | |process_estimated_implementation_duration_max=P10D |
| | |process_evidence_identification_type=Identification document, Identification with TAXISnet codes | | |process_evidence_identification_type=Identification document, Identification with TAXISnet codes |
| | |process_type=Outgoing | | |process_type=Outgoing |
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| | |process_usage=Supporting document | | |process_usage=Supporting document |
| | |process_output_type=Document Production | | |process_output_type=Document Production |
| − | |process_validity_duration=31104000 | + | |process_validity_duration_set=Defined |
| | + | |process_validity_duration=P1Y |
| | |process_source=gov.gr, SDG | | |process_source=gov.gr, SDG |
| − | |process_provided_to=Travellers | + | |process_provided_to=Travelers |
| | |process_tax_type=Applications,Grantings | | |process_tax_type=Applications,Grantings |
| | |process_life_events=Service provision (Compensation and benefits),Insurance,Hospital visits and hospitalisation | | |process_life_events=Service provision (Compensation and benefits),Insurance,Hospital visits and hospitalisation |
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| | |process_evidence_step_digital_total_number=0 | | |process_evidence_step_digital_total_number=0 |
| | |process_sdg_codes=F3,U3 | | |process_sdg_codes=F3,U3 |
| | + | |process_govgr_codes=15580 |
| | + | |process_govgr_full_info=15580 |
| | |process_application_type=Application | | |process_application_type=Application |
| | |process_application_submission_type=Submitted by the applicant (digital), Submitted by the applicant (in person or by post) | | |process_application_submission_type=Submitted by the applicant (digital), Submitted by the applicant (in person or by post) |
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| | 2. by video call (myEFKAlive, myKEPlive); or | | 2. by video call (myEFKAlive, myKEPlive); or |
| | 3. in person at an e-EFKA branch or at a Citizens’ Service Centre (KEP). | | 3. in person at an e-EFKA branch or at a Citizens’ Service Centre (KEP). |
| | + | |process_uuid=38c55946-9a25-4703-ae6d-64455ad2303a |
| | + | |process_id=227120 |
| | + | |process_estimated_implementation_duration=864000 |
| | |process_interval=Requested | | |process_interval=Requested |
| − | |process_estimated_implementation_duration_max=P10D
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| | }} | | }} |
| | {{process conditions | | {{process conditions |
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| | |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| | |process_step_implementation=Inspection | | |process_step_implementation=Inspection |
| − | |process_step_duration_min=120 | + | |process_step_duration_min=PT2M |
| − | |process_step_duration_max=300 | + | |process_step_duration_max=PT5M |
| | |process_step_description=When the citizen enters an e- EFKA branch or a Citizens’ Service Centre (KEP), the employee shall check the identity of the citizen by examining an identification document. The same procedure is followed when the citizen enters the videoconference area if the application is submitted via myEFKAlive or myKEPlive. | | |process_step_description=When the citizen enters an e- EFKA branch or a Citizens’ Service Centre (KEP), the employee shall check the identity of the citizen by examining an identification document. The same procedure is followed when the citizen enters the videoconference area if the application is submitted via myEFKAlive or myKEPlive. |
| | }} | | }} |
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| | |process_step_official=Software | | |process_step_official=Software |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| − | |process_step_duration_min=180 | + | |process_step_duration_min=PT3M |
| − | |process_step_duration_max=300 | + | |process_step_duration_max=PT5M |
| | |process_step_description=The certified employee shall enter the citizen’s Social Security Number (AMKA) into the electronic app. Their insurance history shall be found through interoperability with the AMKA-EMAES register. | | |process_step_description=The certified employee shall enter the citizen’s Social Security Number (AMKA) into the electronic app. Their insurance history shall be found through interoperability with the AMKA-EMAES register. |
| | }} | | }} |
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| | |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| − | |process_step_duration_min=300 | + | |process_step_duration_min=PT5M |
| − | |process_step_duration_max=420 | + | |process_step_duration_max=PT7M |
| | |process_step_description=The employee shall log into the special platform for applying for an EHIC, complete the form with the required fields and submit the application. | | |process_step_description=The employee shall log into the special platform for applying for an EHIC, complete the form with the required fields and submit the application. |
| | }} | | }} |
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| | |process_step_official=Competent Employee | | |process_step_official=Competent Employee |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| − | |process_step_duration_min=180 | + | |process_step_duration_min=PT3M |
| − | |process_step_duration_max=300 | + | |process_step_duration_max=PT5M |
| | |process_step_description=The employee shall print the provisional replacement certificate and hand it over to the insured person. They inform the insured person that e-EFKA shall send the EHIC by post, within a period of approximately 10 days, to the address stated by the insured person. | | |process_step_description=The employee shall print the provisional replacement certificate and hand it over to the insured person. They inform the insured person that e-EFKA shall send the EHIC by post, within a period of approximately 10 days, to the address stated by the insured person. |
| | }} | | }} |
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| | |process_step_digital_implementation=Software action | | |process_step_digital_implementation=Software action |
| | |process_step_digital_url=https://www.gov.gr/en/arxes/oloi-foreis/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/europaike-karta-asphalises-astheneias | | |process_step_digital_url=https://www.gov.gr/en/arxes/oloi-foreis/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/europaike-karta-asphalises-astheneias |
| − | |process_step_digital_duration_min=60 | + | |process_step_digital_duration_min=PT1M |
| − | |process_step_digital_duration_max=300 | + | |process_step_digital_duration_max=PT5M |
| | |process_step_digital_description=The user shall first enter the Single Digital Gateway page (gov.gr) and search for the procedure by following the path: | | |process_step_digital_description=The user shall first enter the Single Digital Gateway page (gov.gr) and search for the procedure by following the path: |
| | Home – > All bodies – > e-Social Security Number (e-EFKA) – > European Health Insurance Card | | Home – > All bodies – > e-Social Security Number (e-EFKA) – > European Health Insurance Card |
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| | |process_step_digital_official=Third entity software | | |process_step_digital_official=Third entity software |
| | |process_step_digital_implementation=Software interaction (interoperability) | | |process_step_digital_implementation=Software interaction (interoperability) |
| − | |process_step_digital_duration_min=60 | + | |process_step_digital_duration_min=PT1M |
| − | |process_step_digital_duration_max=180 | + | |process_step_digital_duration_max=PT3M |
| | |process_step_digital_description=The user shall enter the codes – credentials of the General Secretariat of Information Systems for Public Administration (TAXISnet codes). | | |process_step_digital_description=The user shall enter the codes – credentials of the General Secretariat of Information Systems for Public Administration (TAXISnet codes). |
| | |process_step_digital_note=The authentication of the user may also take place by using the EFKA/KEAO codes, if the insured person has such codes. | | |process_step_digital_note=The authentication of the user may also take place by using the EFKA/KEAO codes, if the insured person has such codes. |
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| | |process_step_digital_official=Third entity software | | |process_step_digital_official=Third entity software |
| | |process_step_digital_implementation=Software interaction (interoperability) | | |process_step_digital_implementation=Software interaction (interoperability) |
| − | |process_step_digital_duration_min=60 | + | |process_step_digital_duration_min=PT1M |
| − | |process_step_digital_duration_max=180 | + | |process_step_digital_duration_max=PT3M |
| | |process_step_digital_description=The user shall enter their social security number (AMKA) in the relevant field. The review of completeness of the insurance requirements shall take place through interoperability with the AMKA-EMAES register. | | |process_step_digital_description=The user shall enter their social security number (AMKA) in the relevant field. The review of completeness of the insurance requirements shall take place through interoperability with the AMKA-EMAES register. |
| | }} | | }} |
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| | |process_step_digital_official=Entity software that performs the service | | |process_step_digital_official=Entity software that performs the service |
| | |process_step_digital_implementation=Data input in software | | |process_step_digital_implementation=Data input in software |
| − | |process_step_digital_duration_min=120 | + | |process_step_digital_duration_min=PT2M |
| − | |process_step_digital_duration_max=300 | + | |process_step_digital_duration_max=PT5M |
| | |process_step_digital_description=The user shall enter the dedicated platform for submitting the EHIC application. They shall select the card beneficiary (for themselves and/or for dependants) and additionally enter: | | |process_step_digital_description=The user shall enter the dedicated platform for submitting the EHIC application. They shall select the card beneficiary (for themselves and/or for dependants) and additionally enter: |
| | *- their full name, in Latin characters (if their automatic completion is not consistent with the Latin letters of their ID card or passport); | | *- their full name, in Latin characters (if their automatic completion is not consistent with the Latin letters of their ID card or passport); |
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| | |process_step_digital_official=Entity software that performs the service | | |process_step_digital_official=Entity software that performs the service |
| | |process_step_digital_implementation=Data output from software | | |process_step_digital_implementation=Data output from software |
| − | |process_step_digital_duration_min=120 | + | |process_step_digital_duration_min=PT2M |
| − | |process_step_digital_duration_max=300 | + | |process_step_digital_duration_max=PT5M |
| | |process_step_digital_description=The insured person shall print out the provisional replacement certificate (PRC) and, within approximately 10 days, they shall receive the card at the stated address. | | |process_step_digital_description=The insured person shall print out the provisional replacement certificate (PRC) and, within approximately 10 days, they shall receive the card at the stated address. |
| − | }}
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| − | {{process provision digital locations
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| − | |process_provision_digital_location_title=European Health Insurance Card
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| − | |process_provision_digital_location_url=https://www.gov.gr/en/upourgeia/upourgeio-ergasias-kai-koinonikon-upotheseon/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/europaike-karta-asphalises-astheneias
| |
| | }} | | }} |
| | {{process useful links | | {{process useful links |
