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| | {{process | | {{process |
| | + | |process_official_title=Issuing a European Health Insurance Card |
| | |process_alternative_titles=European Health Insurance Card | | |process_alternative_titles=European Health Insurance Card |
| − | |process_application_description=Submission of an application for initial issue/re-issuance due to loss, renewal of a European Health Insurance Card.
| + | |process_description=The procedure concerns the issuing of a European Health Insurance Card (EHIC), a free card, which is provided to those who are actively insured by e-EFKA, in order to have access to medically necessary state care during their temporary stay in one of the 27 EU countries, Iceland, Liechtenstein, Norway and Switzerland, with the same conditions and at the same cost (in some countries, free of charge) as insured persons in that country. |
| − | |process_application_note=For the purposes of issuing an EAW, the insured person shall be required to submit an application in one of the following ways: 1. using the e-ECA electronic services, or 2. by video call (myEFKAlive, myKEPlive), or 3. with an individual presence in an e-ECA or JEP store.
| + | |process_org_owner_is_private=No |
| − | |process_application_owner=Persons
| + | |process_org_owner=80136 |
| − | |process_application_submission_type=Submitted by the applicant (in person or by post), Submitted by the applicant (digital)
| + | |process_provision_org_group_remote=5493, 8256 |
| − | |process_application_type=Application
| + | |process_provision_org_group_remote_urls=https://www.gov.gr/en/ipiresies/polites-kai-kathemerinoteta/ex-apostaseos-exuperetese-politon/exuperetese-me-telediaskepse-apo-kentro-exupereteses-politon-kep |
| − | |process_cost_max=0
| + | |process_provision_org_group=7818, 9916 |
| − | |process_cost_min=0
| + | |process_remarks=The European Insurance Card does not replace travel insurance. It does not cover private healthcare, nor costs such as a ticket for the return flight to the country of origin or loss/theft of property. In addition, it does not cover the costs if the insured person travels specifically to receive medical treatment. Finally, it does not guarantee that services are provided free of charge, as each country’s healthcare system is different; services that are provided free of charge in the country of origin may not be free of charge in another country. |
| − | |process_description=The procedure concerns the issue of a European Health Insurance Card (ESMA), a free card, which is provided to those who have active insurance capacity in e-ECA in order to have access to medically necessary, state care during their temporary stay in one of the 27 EU countries, Iceland, Liechtenstein, Norway and Switzerland, at the same conditions and costs (in some countries free of charge) as the insured in that country. | + | N.B.: if normal residence is transferred to another country, registration is required using the S1 form instead of using the European Health Insurance Card, in order for the insured person to receive medical treatment in that country. |
| − | |process_estimated_implementation_time=10 | + | |process_estimated_implementation_duration_max=P10D |
| − | |process_estimated_implementation_time_type=Days | + | |process_evidence_identification_type=Identification document, Identification with TAXISnet codes |
| − | |process_evidence_alternative_total_number=0 | + | |process_type=Outgoing |
| | + | |process_trigger=Applied for |
| | + | |process_trigger_type=Application (digital), Application (handwritten), Via video calling |
| | + | |process_usage=Supporting document |
| | + | |process_output_type=Document Production |
| | + | |process_validity_duration_set=Defined |
| | + | |process_validity_duration=P1Y |
| | + | |process_source=gov.gr, SDG |
| | + | |process_provided_to=Travelers |
| | + | |process_tax_type=Applications,Grantings |
| | + | |process_life_events=Service provision (Compensation and benefits),Insurance,Hospital visits and hospitalisation |
| | + | |process_total_duration_steps_min=780 |
| | + | |process_total_duration_steps_max=1320 |
| | + | |process_total_duration_steps_digital_min=420 |
| | + | |process_total_duration_steps_digital_max=1260 |
| | + | |process_cost_min=0.00 |
| | + | |process_cost_max=0.00 |
| | |process_evidence_cost_guarantee=0 | | |process_evidence_cost_guarantee=0 |
| | |process_evidence_cost_total_number=0 | | |process_evidence_cost_total_number=0 |
| | |process_evidence_ex_officio_total_number=1 | | |process_evidence_ex_officio_total_number=1 |
| − | |process_evidence_identification_type=Identification with TAXISnet codes, Identification document | + | |process_evidence_alternative_total_number=0 |
| | |process_evidence_prerequisite_total_number=0 | | |process_evidence_prerequisite_total_number=0 |
| | + | |process_evidence_total_number=0 |
| | + | |process_evidence_step_total_number=0 |
| | |process_evidence_step_digital_total_number=0 | | |process_evidence_step_digital_total_number=0 |
| − | |process_evidence_step_total_number=0 | + | |process_sdg_codes=F3,U3 |
| − | |process_evidence_total_number=0 | + | |process_govgr_codes=15580 |
| | + | |process_govgr_full_info=15580 |
| | + | |process_application_type=Application |
| | + | |process_application_submission_type=Submitted by the applicant (digital), Submitted by the applicant (in person or by post) |
| | + | |process_application_owner=Persons |
| | + | |process_application_description=Application for issue/reissue due to loss, renewal of a European Health Insurance Card |
| | + | |process_application_note=In order to obtain an EHIC, the insured person shall submit an application in one of the following ways: |
| | + | 1. using the e-EFKA electronic services; |
| | + | 2. by video call (myEFKAlive, myKEPlive); or |
| | + | 3. in person at an e-EFKA branch or at a Citizens’ Service Centre (KEP). |
| | + | |process_uuid=38c55946-9a25-4703-ae6d-64455ad2303a |
| | |process_id=227120 | | |process_id=227120 |
| | + | |process_estimated_implementation_duration=864000 |
| | |process_interval=Requested | | |process_interval=Requested |
| − | |process_life_events=Service provision (Compensation and benefits), Insurance, Hospital visits and hospitalisation
| |
| − | |process_official_title=Issue of a European Health Insurance Card
| |
| − | |process_org_owner=Φορέας:MINISTRY OF LABOR AND SOCIAL AFFAIRS
| |
| − | |process_org_owner_is_private=No
| |
| − | |process_output_type=Document Production
| |
| − | |process_provided_to=Travellers
| |
| − | |process_provision_org_group=Single Social Security Entity (EFKA), KEP (ΚΕΠ)
| |
| − | |process_provision_org_group_remote=myEFKAlive, myKEPlive
| |
| − | |process_provision_org_group_remote_urls=https://www.gov.gr/ipiresies/polites-kai-kathemerinoteta/ex-apostaseos-exuperetese-politon/exuperetese-me-telediaskepse-apo-kentro-exupereteses-politon-kep
| |
| − | |process_provision_org_owner_directory=Δ/ΝΣΗ ΔΙΕΘΝΩΝ ΣΧΕΣΕΩΝ ΤΜΗΜΑ ΑΣΦΑΛΙΣΗΣ, ΣΥΝΤΑΞΕΩΝ ΚΑΙ ΠΑΡΟΧΩΝ ΑΣΘΕΝΕΙΑΣ Ε.Ε.
| |
| − | |process_remarks=The European Insurance Card does not replace travel insurance. It does not cover private health care, nor does it cover costs such as the air return ticket in the country of origin or the loss/living of assets. It also does not cover the costs, if the insured person travels specifically to receive medical care. It does not guarantee the free provision of services, since the health care systems of each country differ, services provided free of charge in the country of origin may not be provided in another country. Warning: In the case of transfer of normal residence to another country, registration is required there through the S1 form instead of the use of the European Health Insurance Card in order that the insured person receives medical care in that country.
| |
| − | |process_sdg_codes=F3,U3
| |
| − | |process_source=gov.gr, SDG
| |
| − | |process_tax_type=Applications, Grantings
| |
| − | |process_total_duration_steps_digital_max=30
| |
| − | |process_total_duration_steps_digital_min=10
| |
| − | |process_total_duration_steps_digital_type=Minutes
| |
| − | |process_total_duration_steps_max=22
| |
| − | |process_total_duration_steps_min=13
| |
| − | |process_total_duration_steps_type=Minutes
| |
| − | |process_trigger=Applied for
| |
| − | |process_trigger_type=Application (handwritten), Application (digital), Via video calling
| |
| − | |process_type=Outgoing
| |
| − | |process_usage=Supporting document
| |
| − | |process_uuid=38c55946-9a25-4703-ae6d-64455ad2303a
| |
| − | |process_validity_duration_type=1 Year
| |
| | }} | | }} |
| | {{process conditions | | {{process conditions |
| | + | |process_conditions_num_id=1 |
| | |process_conditions_alternative=No | | |process_conditions_alternative=No |
| − | |process_conditions_name=In order to grant a European Health Insurance Card, the active insurance capacity of the person concerned and/or his/her protected members shall be required.
| |
| − | |process_conditions_num_id=1
| |
| | |process_conditions_type=Insurance | | |process_conditions_type=Insurance |
| − | |process_conditions_url=https://www.gov.gr/arxes/oloi-foreis/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/asphalistike-ikanoteta | + | |process_conditions_name=In order to obtain a European Health Insurance Card, the interested party and/or their dependants must be actively insured. |
| | + | |process_conditions_url=https://www.gov.gr/en/arxes/oloi-foreis/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/asphalistike-ikanoteta |
| | }} | | }} |
| | {{process conditions | | {{process conditions |
| | + | |process_conditions_num_id=2 |
| | |process_conditions_alternative=No | | |process_conditions_alternative=No |
| − | |process_conditions_name=The use of digital channels for the service of the procedure (gov.gr, myEKFlive, myKEPlive) requires the possession of credentials of the General Secretariat for Information Systems Public Administration (TAXISnet codes).
| |
| − | |process_conditions_num_id=2
| |
| | |process_conditions_type=Certification | | |process_conditions_type=Certification |
| | + | |process_conditions_name=The use of digital service channels (gov.gr, myEKFAlive, myKEPlive) requires the possession of credentials of the General Secretariat of Information Systems for Public Administration (TAXISnet codes). |
| | |process_conditions_url=https://www.aade.gr/kleidarithmos-myaadelive | | |process_conditions_url=https://www.aade.gr/kleidarithmos-myaadelive |
| | }} | | }} |
| | {{process evidences | | {{process evidences |
| | + | |process_evidence_num_id=1 |
| | + | |process_evidence_type=9703 |
| | + | |process_evidence_is_under_prerequisite=No |
| | |process_evidence_alternative=No | | |process_evidence_alternative=No |
| − | |process_evidence_description=Social security identification number.
| |
| − | |process_evidence_is_under_prerequisite=No
| |
| − | |process_evidence_note=The person concerned will need to know his/her AMKA. In the event of the application being submitted by living or by video call, AMKA can be searched by the official of the e-EFCA or the JEP.
| |
| − | |process_evidence_num_id=1
| |
| | |process_evidence_submission_type=Ex officio (manual), Presented by the applicant | | |process_evidence_submission_type=Ex officio (manual), Presented by the applicant |
| − | |process_evidence_type=Certificate | + | |process_evidence_description=Social security number (AMKA) |
| − | }}
| + | |process_evidence_note=The interested party will need to know their social security number (AMKA). If the application is submitted in person or by video call, the social security number may be obtained ex officio by the e-EFKA or KEP employee. |
| − | {{process provision digital locations
| |
| − | |process_provision_digital_location_title=European Health Insurance Card
| |
| − | |process_provision_digital_location_url=https://www.gov.gr/upourgeia/upourgeio-ergasias-kai-koinonikon-upotheseon/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/europaike-karta-asphalises-astheneias | |
| | }} | | }} |
| | {{process rules | | {{process rules |
| − | |process_rule_article=37 | + | |process_rule_type=Law |
| | |process_rule_decision_number=4781 | | |process_rule_decision_number=4781 |
| | |process_rule_decision_year=2021 | | |process_rule_decision_year=2021 |
| − | |process_rule_description=Organisation and operation of the Ministry of Foreign Affairs, Council of the Greek Democratic Republic, regulation of issues of international development cooperation and humanitarian aid and other provisions. | + | |process_rule_article=37 |
| | + | |process_rule_description=Organisation and operation of the Ministry of Foreign Affairs, World Council of Hellenes Abroad, arrangement of matters of international development cooperation and humanitarian aid and other provisions. |
| | + | |process_rule_gazette_doc_number=31 |
| | |process_rule_gazette_doc_issue=Α | | |process_rule_gazette_doc_issue=Α |
| − | |process_rule_gazette_doc_number=31
| + | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20210100031 |
| − | |process_rule_type=Law
| |
| − | |process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wHUdWr4xouZundtvSoClrL87TVLbP6RgP3tIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijBBNl9E5e1JNAhlkBhJ9Dl7ZAXMHuek6hWU8OMokN6iW | |
| | }} | | }} |
| | {{process rules | | {{process rules |
| | + | |process_rule_type=Ministerial Decision |
| | |process_rule_decision_number=13637 ΕΞ | | |process_rule_decision_number=13637 ΕΞ |
| | |process_rule_decision_year=2020 | | |process_rule_decision_year=2020 |
| − | |process_rule_description=Completion of the application procedure for the issue of a European Health Insurance Card (ESA) in the Civil Service Centres (CEC) - Establishment of an administrative procedure. | + | |process_rule_description=Inclusion of the procedure for submitting applications for a European Health Insurance Card (EHIC) in the Citizens’ Service Centres (KEP) - Administrative procedure form. |
| | + | |process_rule_gazette_doc_number=2160 |
| | |process_rule_gazette_doc_issue=Β | | |process_rule_gazette_doc_issue=Β |
| − | |process_rule_gazette_doc_number=2160
| + | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20200202160 |
| − | |process_rule_type=Ministerial Decision
| |
| − | |process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wHUdWr4xouZundtvSoClrL8z1uCRhYSV33NZ8op6Z_wSuJInJ48_97uHrMts-zFzeyCiBSQOpYnTy36MacmUFCx2ppFvBej56Mmc8Qdb8ZfRJqZnsIAdk8Lv_e6czmhEembNmZCMxLMtc_q7GTZiOs3GYd_O-nTPm1F-MxuT8qk-DQvLHW1PEt2 | |
| | }} | | }} |
| | {{process rules | | {{process rules |
| − | |process_rule_article=20 | + | |process_rule_type=Law |
| | |process_rule_decision_number=4578 | | |process_rule_decision_number=4578 |
| | |process_rule_decision_year=2020 | | |process_rule_decision_year=2020 |
| | + | |process_rule_article=20 |
| | |process_rule_description=Reduction of insurance contributions and other provisions | | |process_rule_description=Reduction of insurance contributions and other provisions |
| | + | |process_rule_gazette_doc_number=200 |
| | |process_rule_gazette_doc_issue=Α | | |process_rule_gazette_doc_issue=Α |
| − | |process_rule_gazette_doc_number=200
| + | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20200100200 |
| − | |process_rule_type=Law
| |
| − | |process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wG3UHk-ZeQumndtvSoClrL87ZvTgFsPnU15MXD0LzQTLWPU9yLzB8V68knBzLCmTXKaO6fpVZ6Lx3UnKl3nP8NxdnJ5r9cmWyJWelDvWS_18kAEhATUkJb0x1LIdQ163nV9K--td6SIuQr0g35jZ0uFWgOeQMY7ykG9eQRUpLnx9u-z9Ngny6zu | |
| | }} | | }} |
| | {{process rules | | {{process rules |
| − | |process_rule_article=37, Αντικατάσταση του άρθρου 41 του ν. 4387/2016 | + | |process_rule_type=Law |
| | |process_rule_decision_number=4670 | | |process_rule_decision_number=4670 |
| | |process_rule_decision_year=2020 | | |process_rule_decision_year=2020 |
| − | |process_rule_description=Insurance reform and digital transformation of the National Social Insurance Institution (e-E.F.C.A.) and other provisions. | + | |process_rule_article=37 |
| | + | |process_rule_description=Insurance reform and digital transformation of the National Social Security Fund (e-EFKA) and other provisions. |
| | + | |process_rule_gazette_doc_number=43 |
| | |process_rule_gazette_doc_issue=Α | | |process_rule_gazette_doc_issue=Α |
| − | |process_rule_gazette_doc_number=43
| + | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20200100043 |
| − | |process_rule_type=Law
| |
| − | |process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wHUdWr4xouZundtvSoClrL87TVLbP6RgP3tIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijBBNl9E5e1JNAhlkBhJ9Dl7ZAXMHuek6hWU8OMokN6iW | |
| | }} | | }} |
| | {{process rules | | {{process rules |
| − | |process_rule_article=22,23 | + | |process_rule_type=Law |
| | |process_rule_decision_number=4529 | | |process_rule_decision_number=4529 |
| | |process_rule_decision_year=2018 | | |process_rule_decision_year=2018 |
| − | |process_rule_description=Incorporation into Greek legislation of Directive 2014/104/EU of the European Parliament and of the Council of 26 November 2014 on certain rules governing actions for damages under national law for infringements of the provisions of competition law of the Member States and of the European Union and other provisions. | + | |process_rule_article=22, 23 |
| | + | |process_rule_description=Transposition into Greek law of Directive 2014/104/EU of the European Parliament and of the Council of 26 November 2014 on certain rules governing actions for damages under national law for infringements of the competition law provisions of the Member States and of the European Union and other provisions. |
| | + | |process_rule_gazette_doc_number=56 |
| | |process_rule_gazette_doc_issue=Α | | |process_rule_gazette_doc_issue=Α |
| − | |process_rule_gazette_doc_number=56
| + | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20180100056 |
| − | |process_rule_type=Law
| |
| − | |process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wG3UHk-ZeQumndtvSoClrL8PyXWPSNK2SftIl9LGdkF53UIxsx942CdyqxSQYNuqAGCF0IfB9HI6qSYtMQEkEHLwnFqmgJSA5WIsluV-nRwO1oKqSe4BlOTSpEWYhszF8P8UqWb_zFijHyYjAqoanstR3qbFTwHGovuQVlH5Zb5z7NjWqPpdbI4 | |
| | }} | | }} |
| | {{process rules | | {{process rules |
| | + | |process_rule_type=European Directive |
| | |process_rule_decision_number=2011/24/ΕΕ | | |process_rule_decision_number=2011/24/ΕΕ |
| | |process_rule_decision_year=2011 | | |process_rule_decision_year=2011 |
| − | |process_rule_description=Directive 2011/24/EU of the European Parliament and of the Council of 9 March 2011 on the application of patients' rights in the context of cross-border healthcare. | + | |process_rule_description=Directive 2011/24/EU of the European Parliament and of the Council of 9 March 2011 on the application of patients’ rights in cross-border healthcare. |
| − | |process_rule_type=European Directive
| |
| | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?qid=1431961837669&uri=CELEX:32011L0024 | | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?qid=1431961837669&uri=CELEX:32011L0024 |
| | }} | | }} |
| | {{process rules | | {{process rules |
| | + | |process_rule_type=European Regulation |
| | |process_rule_decision_number=987 | | |process_rule_decision_number=987 |
| | |process_rule_decision_year=2009 | | |process_rule_decision_year=2009 |
| | |process_rule_description=EU Regulation laying down the procedure for implementing Regulation (EC) No 883/2004 on the coordination of social security systems. | | |process_rule_description=EU Regulation laying down the procedure for implementing Regulation (EC) No 883/2004 on the coordination of social security systems. |
| − | |process_rule_type=European Regulation
| |
| | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?qid=1478533221777&uri=CELEX:32009R0987 | | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?qid=1478533221777&uri=CELEX:32009R0987 |
| | }} | | }} |
| | {{process rules | | {{process rules |
| | + | |process_rule_type=Decision of the European institutions |
| | |process_rule_decision_number=S3 | | |process_rule_decision_number=S3 |
| | |process_rule_decision_year=2009 | | |process_rule_decision_year=2009 |
| − | |process_rule_description=Decision No S3 of 12 June 2009 laying down the benefits covered by Articles 19(1) and 27(1) of Regulation (EC) No 883/2004 of the European Parliament and of the Council and Article 25(A)(3) of Regulation (EC) No 987/2009. | + | |process_rule_description=Decision No S3 of 12 June 2009 defining the benefits covered by Articles 19(1) and 27(1) of Regulation (EC) 883/2004 of the European Parliament and of the Council and Article 25(A)(3) of Regulation (EC) No 987/2009. |
| − | |process_rule_type=Decision of the European institutions
| |
| | }} | | }} |
| | {{process rules | | {{process rules |
| | + | |process_rule_type=European Regulation |
| | |process_rule_decision_number=883 | | |process_rule_decision_number=883 |
| | |process_rule_decision_year=2004 | | |process_rule_decision_year=2004 |
| − | |process_rule_description=REGULATION (EC) No 883/2004 of the European Parliament and of the Council of 29 April 2004 on the coordination of social security systems. | + | |process_rule_description=Regulation (EC) No 883/2004 of the European Parliament and of the Council of 29 April 2004 on the coordination of social security systems |
| − | |process_rule_type=European Regulation
| |
| | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?uri=CELEX:02004R0883-20140101 | | |process_rule_url=https://eur-lex.europa.eu/legal-content/EL/TXT/?uri=CELEX:02004R0883-20140101 |
| | }} | | }} |
| | {{process rules | | {{process rules |
| − | |process_rule_article=7 | + | |process_rule_type=Presidential Decree |
| | |process_rule_decision_number=8 | | |process_rule_decision_number=8 |
| | |process_rule_decision_year=2019 | | |process_rule_decision_year=2019 |
| − | |process_rule_description=Unique Social Security Institution (S.F.C.A.). | + | |process_rule_article=7 |
| | + | |process_rule_description=National Social Security Fund (EFKA) |
| | + | |process_rule_gazette_doc_number=8 |
| | |process_rule_gazette_doc_issue=Α | | |process_rule_gazette_doc_issue=Α |
| − | |process_rule_gazette_doc_number=8
| + | |process_rule_url=https://www.et.gr/api/DownloadFeksApi/?fek_pdf=20190100008 |
| − | |process_rule_type=Presidential Decree
| |
| − | |process_rule_url=http://www.et.gr/idocs-nph/search/pdfViewerForm.html?args=5C7QrtC22wFqnM3eAbJzrXdtvSoClrL8Brhf8tweTVIpCCmqt4mgGEHlbmahCJFQEmRQwePEviF8EeCoaT0MAKztT3Sb63xk3VkL3PiCQ3RLoVYQqjKiogfu8Gq1RKKQmyoZK8o4WQPe2cf-uqeevb1jNyJA1Dy8n5DAcffFP2dJmtD-Ek6EOQ.. | |
| | }} | | }} |
| | {{process steps | | {{process steps |
| | + | |process_step_num_id=1 |
| | + | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_description=At the time the citizen comes to a store e-ECA or JEP, the official shall check the identity of the citizen by means of an identification document.The same procedure shall be followed when the citizen enters the teleconferencing area if the application is submitted via myEFKAlive or myKEPlive. | + | |process_step_title=Identification of the citizen |
| − | |process_step_duration_max=5
| + | |process_step_official=Competent Employee |
| − | |process_step_duration_min=2
| |
| − | |process_step_duration_type=Minutes
| |
| − | |process_step_exit=No | |
| | |process_step_implementation=Inspection | | |process_step_implementation=Inspection |
| − | |process_step_num_id=1 | + | |process_step_duration_min=PT2M |
| − | |process_step_official=Competent Employee | + | |process_step_duration_max=PT5M |
| − | |process_step_title=Citizens' identification | + | |process_step_description=When the citizen enters an e- EFKA branch or a Citizens’ Service Centre (KEP), the employee shall check the identity of the citizen by examining an identification document. The same procedure is followed when the citizen enters the videoconference area if the application is submitted via myEFKAlive or myKEPlive. |
| | }} | | }} |
| | {{process steps | | {{process steps |
| | + | |process_step_num_id=2 |
| | + | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_description=The certified official introduces the citizen's AMKA into the electronic application. His/her insurance history is obtained through interoperability with the AMKA-EPAMAES registry. | + | |process_step_title=Review of completeness of insurance requirements |
| − | |process_step_duration_max=5 | + | |process_step_official=Software |
| − | |process_step_duration_min=3
| |
| − | |process_step_duration_type=Minutes
| |
| − | |process_step_exit=No
| |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| − | |process_step_num_id=2 | + | |process_step_duration_min=PT3M |
| − | |process_step_official=Software | + | |process_step_duration_max=PT5M |
| − | |process_step_title=Checking for the completeness of the insurance conditions | + | |process_step_description=The certified employee shall enter the citizen’s Social Security Number (AMKA) into the electronic app. Their insurance history shall be found through interoperability with the AMKA-EMAES register. |
| | }} | | }} |
| | {{process steps | | {{process steps |
| | + | |process_step_num_id=3 |
| | + | |process_step_exit=No |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_description=The staff member shall enter the specific platform for the submission of an application for an EAW, complete the form with the required fields and submit the application definitively. | + | |process_step_title=Entering the information and submitting the application |
| − | |process_step_duration_max=7
| + | |process_step_official=Competent Employee |
| − | |process_step_duration_min=5
| |
| − | |process_step_duration_type=Minutes
| |
| − | |process_step_exit=No | |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| − | |process_step_num_id=3 | + | |process_step_duration_min=PT5M |
| − | |process_step_official=Competent Employee | + | |process_step_duration_max=PT7M |
| − | |process_step_title=Registration of the information and submission of the application | + | |process_step_description=The employee shall log into the special platform for applying for an EHIC, complete the form with the required fields and submit the application. |
| | }} | | }} |
| | {{process steps | | {{process steps |
| | + | |process_step_num_id=4 |
| | + | |process_step_exit=Yes |
| | |process_step_child=No | | |process_step_child=No |
| − | |process_step_description=The staff member prints the Temporary Replacement Certificate and delivers it to the Insurance Officer. He is informed that EKA will be sent by post from e-Efka within a period of approximately 10 days to the declared residence address. | + | |process_step_title=Printing a provisional replacement certificate and delivering it to the insured person |
| − | |process_step_duration_max=5
| + | |process_step_official=Competent Employee |
| − | |process_step_duration_min=3
| |
| − | |process_step_duration_type=Minutes
| |
| − | |process_step_exit=Yes | |
| | |process_step_implementation=Software action | | |process_step_implementation=Software action |
| − | |process_step_num_id=4 | + | |process_step_duration_min=PT3M |
| − | |process_step_official=Competent Employee | + | |process_step_duration_max=PT5M |
| − | |process_step_title=Print Temporary Replacement Certificate and delivery to insured person | + | |process_step_description=The employee shall print the provisional replacement certificate and hand it over to the insured person. They inform the insured person that e-EFKA shall send the EHIC by post, within a period of approximately 10 days, to the address stated by the insured person. |
| | }} | | }} |
| | {{process steps digital | | {{process steps digital |
| | + | |process_step_digital_num_id=1 |
| | + | |process_step_digital_exit=No |
| | |process_step_digital_child=No | | |process_step_digital_child=No |
| − | |process_step_digital_description=The user initials the page of the Single Digital Gate (gov.gr) and searches for the process following the route: Home ->All entities->Electronic National Social Security Institution (e-EFKA) -> European Health Insurance Card | + | |process_step_digital_title=Finding the service on the Single Digital Gateway |
| − | |process_step_digital_duration_max=5
| + | |process_step_digital_official=gov.gr |
| − | |process_step_digital_duration_min=1
| |
| − | |process_step_digital_duration_type=Minutes
| |
| − | |process_step_digital_exit=No
| |
| | |process_step_digital_implementation=Software action | | |process_step_digital_implementation=Software action |
| − | |process_step_digital_num_id=1
| + | |process_step_digital_url=https://www.gov.gr/en/arxes/oloi-foreis/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/europaike-karta-asphalises-astheneias |
| − | |process_step_digital_official=gov.gr
| + | |process_step_digital_duration_min=PT1M |
| − | |process_step_digital_title=Finding the Service in the Single Digital Gate
| + | |process_step_digital_duration_max=PT5M |
| − | |process_step_digital_url=https://www.gov.gr/arxes/oloi-foreis/elektronikos-ethnikos-phoreas-koinonikes-asphalises-e-ephka/europaike-karta-asphalises-astheneias | + | |process_step_digital_description=The user shall first enter the Single Digital Gateway page (gov.gr) and search for the procedure by following the path: |
| | + | Home – > All bodies – > e-Social Security Number (e-EFKA) – > European Health Insurance Card |
| | }} | | }} |
| | {{process steps digital | | {{process steps digital |
| | + | |process_step_digital_num_id=2 |
| | + | |process_step_digital_exit=No |
| | |process_step_digital_child=No | | |process_step_digital_child=No |
| − | |process_step_digital_co_org=GENERAL INFORMATION SYSTEM SYSTEMS | + | |process_step_digital_title=User authentication |
| − | |process_step_digital_description=The user enters the GSPD credentials (TAXISnet codes). | + | |process_step_digital_official=Third entity software |
| − | |process_step_digital_duration_max=3
| |
| − | |process_step_digital_duration_min=1
| |
| − | |process_step_digital_duration_type=Minutes
| |
| − | |process_step_digital_exit=No
| |
| | |process_step_digital_implementation=Software interaction (interoperability) | | |process_step_digital_implementation=Software interaction (interoperability) |
| − | |process_step_digital_note=Authentication of the user is also possible, with E.F.K.A./K.A.O. codes, if the insured person has. | + | |process_step_digital_duration_min=PT1M |
| − | |process_step_digital_num_id=2
| + | |process_step_digital_duration_max=PT3M |
| − | |process_step_digital_official=Third entity software
| + | |process_step_digital_description=The user shall enter the codes – credentials of the General Secretariat of Information Systems for Public Administration (TAXISnet codes). |
| − | |process_step_digital_title=Authentication User
| + | |process_step_digital_note=The authentication of the user may also take place by using the EFKA/KEAO codes, if the insured person has such codes. |
| | }} | | }} |
| | {{process steps digital | | {{process steps digital |
| | + | |process_step_digital_num_id=3 |
| | + | |process_step_digital_exit=No |
| | |process_step_digital_child=No | | |process_step_digital_child=No |
| − | |process_step_digital_co_org=ELECTRONIC NATIONAL SOCIAL SECURITY TAXATION | + | |process_step_digital_title=Review for completeness of insurance requirements |
| − | |process_step_digital_description=The user imports his/her AMKA to the relevant field. The completeness check of the insurance is carried out through interoperability with the AMKA-EMAS registry.
| + | |process_step_digital_official=Third entity software |
| − | |process_step_digital_duration_max=3
| |
| − | |process_step_digital_duration_min=1
| |
| − | |process_step_digital_duration_type=Minutes
| |
| − | |process_step_digital_exit=No | |
| | |process_step_digital_implementation=Software interaction (interoperability) | | |process_step_digital_implementation=Software interaction (interoperability) |
| − | |process_step_digital_num_id=3 | + | |process_step_digital_duration_min=PT1M |
| − | |process_step_digital_official=Third entity software | + | |process_step_digital_duration_max=PT3M |
| − | |process_step_digital_title=Checking for the completeness of insurance conditions | + | |process_step_digital_description=The user shall enter their social security number (AMKA) in the relevant field. The review of completeness of the insurance requirements shall take place through interoperability with the AMKA-EMAES register. |
| | }} | | }} |
| | {{process steps digital | | {{process steps digital |
| | + | |process_step_digital_num_id=4 |
| | + | |process_step_digital_exit=No |
| | |process_step_digital_child=No | | |process_step_digital_child=No |
| − | |process_step_digital_description=The user enters the specific platform for the submission of the ESA application. He selects the holder of the card (for himself and/or for protected members) and also enters: *-His named data, in Latin characters (if their automatic imprint is not consistent with the Latin elements of his or her identity or passport) *-The desired date of entry into force of the card *-House address details *-The contact details (if required, update his e-mail address and/or telephone number). | + | |process_step_digital_title=Registering and submitting the required information to the electronic application |
| − | |process_step_digital_duration_max=5 | + | |process_step_digital_official=Entity software that performs the service |
| − | |process_step_digital_duration_min=2
| |
| − | |process_step_digital_duration_type=Minutes
| |
| − | |process_step_digital_exit=No
| |
| | |process_step_digital_implementation=Data input in software | | |process_step_digital_implementation=Data input in software |
| − | |process_step_digital_num_id=4 | + | |process_step_digital_duration_min=PT2M |
| − | |process_step_digital_official=Entity software that performs the service | + | |process_step_digital_duration_max=PT5M |
| − | |process_step_digital_title=Recording and reporting of data required in the electronic application | + | |process_step_digital_description=The user shall enter the dedicated platform for submitting the EHIC application. They shall select the card beneficiary (for themselves and/or for dependants) and additionally enter: |
| | + | *- their full name, in Latin characters (if their automatic completion is not consistent with the Latin letters of their ID card or passport); |
| | + | *- their desired date of the card’s effective date; |
| | + | *- their address information of their residence; |
| | + | *- their contact information (if necessary, update their email address and/or telephone number). |
| | }} | | }} |
| | {{process steps digital | | {{process steps digital |
| | + | |process_step_digital_num_id=5 |
| | + | |process_step_digital_exit=Yes |
| | |process_step_digital_child=No | | |process_step_digital_child=No |
| − | |process_step_digital_description=The insured prints the Temporary Replacement Certificate (PMD) and within about 10 days will receive the card at the declared post office address. | + | |process_step_digital_title=Printing the EHIC provisional replacement certificate |
| − | |process_step_digital_duration_max=5 | + | |process_step_digital_official=Entity software that performs the service |
| − | |process_step_digital_duration_min=2
| |
| − | |process_step_digital_duration_type=Minutes
| |
| − | |process_step_digital_exit=Yes
| |
| | |process_step_digital_implementation=Data output from software | | |process_step_digital_implementation=Data output from software |
| − | |process_step_digital_num_id=5 | + | |process_step_digital_duration_min=PT2M |
| − | |process_step_digital_official=Entity software that performs the service | + | |process_step_digital_duration_max=PT5M |
| − | |process_step_digital_title=Printing of the EBRD Temporary Replacement Certificate | + | |process_step_digital_description=The insured person shall print out the provisional replacement certificate (PRC) and, within approximately 10 days, they shall receive the card at the stated address. |
| | }} | | }} |
| | {{process useful links | | {{process useful links |
| − | |process_useful_link_title=National Contact Point for Cross-border Care | + | |process_useful_link_title=National Contact Point for Cross-Border Healthcare |
| | |process_useful_link_url=https://eu-healthcare.eopyy.gov.gr/ | | |process_useful_link_url=https://eu-healthcare.eopyy.gov.gr/ |
| | }} | | }} |
| | {{process useful links | | {{process useful links |
| − | |process_useful_link_title=Communication | + | |process_useful_link_title=Contact |
| | |process_useful_link_url=https://www.efka.gov.gr/el/epikoinonia | | |process_useful_link_url=https://www.efka.gov.gr/el/epikoinonia |
| | }} | | }} |
