Handling requests/complaints about electronic communications

3e32aea1-439e-4bda-ad5b-a2694633c669 332143 Διαχείριση αιτημάτων/καταγγελιών για ηλεκτρονικές επικοινωνίες

• At a Glance
• Basic information
• Application
• What you will need
• Requirements
• Fees
• Related
• Output
• Steps
• Digital steps
• Other information
• Feedback
• Legislation
• Categories
• Show Procedure
  • Steps
  • Digital Steps

At a glance

Points of service

Telecommunications Consumer Protection Department, HELLENIC TELECOMMUNICATIONS & POST COMMISSION

Digital provision points

• National Single Digital Gateway – gov.gr

Number of required documents

0 to 1

Fees

Provided without cost

Estimated Time

50 days

Description

The procedure is about the submission of complaints to the Hellenic Telecommunications and Post Commission (EETT) by consumers having problems with telephony and/or internet services, the forwarding of complaints by the EETT to the competent provider, and the notification of the complainant regarding the provider’s actions and the final outcome.

Basic information

Competent body

HELLENIC TELECOMMUNICATIONS & POST COMMISSION

Authority/Public body’s Unit responsible for the institutional framework of the procedure

Provided to

Businesses, Indeictees

Related links

Validity duration

Indefinite

Last update

25/07/2024

Application

Application Type

Report / Complain

Submission by:

Submitted by the applicant (in person or by post), Submitted by the applicant (digital), Presented by the applicant (email)

Submitted by:

Legal entities, Persons

Relevant link

https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/diacheirisi-kataggelion/ypovoli-kataggelias-gia-tilefonia-amp-diadiktyo/

What you will need

Means of authentication, identification and signature

Print

Requirements

Fees

Related

NACE

• 61 Telecommunications

Output & Results

Output

Launch another procedure, Citizen information (software)

Steps

Digital steps

Other information

Official title

Languages supported

English, Greek

Legislation

Categories

Τype of procedure

Citizens complaints, Citizens complaints

Trigger

Complaint

Trigger (submission method)

Application (handwritten), Application (letter), Application (digital), email

Life events

Social assistance, Real estate

Type

Outgoing

   ΔΔ
   
   3
   0
   
   

   64183
   
   No
   
   
   
   
   Indefinite
   
   Other
   131631
   
   
   61
   8210
   
   Framers, gov.gr, SDG
   Input in another process, Not to be used as a supporting document

1

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,,,

1 Of data provision

Link https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/diacheirisi-kataggelion/

No No

2 Of data provision

Link https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/diacheirisi-kataggelion/

No No

3 Of Consent

Link https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/diacheirisi-kataggelion/ypovoli-kataggelias-gia-tilefonia-amp-diadiktyo/dilosi-peri-aporritoy-kai-prostasias-dedomenon-prosopikoy-charaktira-stis-kataggelies-gia-tilefonia-amp-diadiktyo/

No No

1 Proof

Submission by: Submitted by the applicant (in person or by post), Submitted by the applicant (digital), Presented by the applicant (email)

Submitted by: Legal entities, Persons

Document submitted under requirements: Yes

Document’s requirement: Administrative

No 3798

Law 209 (παραπέμπουν στα άρθρα 210-223) 4727 2020 184 Α

Legal references https://www.et.gr/api/DownloadFeksApi/?fek pdf=20200100184

Decision of an Independent Authority 3.6.1 991/004 2021 2265 Β

Legal references https://www.et.gr/api/DownloadFeksApi/?fek pdf=20210202265

Decision of an Independent Authority 1032/006 2022 3242 Β

Legal references https://www.et.gr/api/DownloadFeksApi/?fek pdf=20220203242

1

No No

2

Responsible for Implementation Software

Μethod of Implementation Software action

Yes No

1

3

Responsible for Implementation Competent Department

Μethod of Implementation Manual Action

Yes No

1

4

Responsible for Implementation Competent Department

Μethod of Implementation Manual Action

Yes No

1

5

Responsible for Implementation Competent Department

Μethod of Implementation Software action

No No

6

Responsible for Implementation Competent Employee

Μethod of Implementation Inspection

No No

7

Responsible for Implementation Competent Employee

Μethod of Implementation Software action

Yes Yes

6

8

Responsible for Implementation Competent Employee

Μethod of Implementation Software action

Yes Yes

6

9

Responsible for Implementation Competent Employee

Μethod of Implementation Software action

Yes Yes

6

10

Responsible for Implementation Competent Employee

Μethod of Implementation Software action

Yes No

6

11

Responsible for Implementation Other

Μethod of Implementation Inspection

Yes No

10

12

Responsible for Implementation Other

Μethod of Implementation Software action

Yes Yes

11

[1]

https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/diacheirisi-kataggelion/

[2]

https://www.eett.gr/katanalotes/tilefonia-amp-diadiktyo/armodiotites/

[3]

https://www.eett.gr/docs/sychnes-erotiseis-gia-katanalotes/tilefonia-amp-diadiktyo/chreoseis/

[4]

http://www.synigoroskatanaloti.gr/index.html